Refund policy

Indraya Return & Refund Policy

At Indraya, your satisfaction and trust are at the heart of everything we do. We understand that purchasing intimate and sensory products requires confidence and comfort. Here's how we ensure a fair and respectful return process:

🛍️ Eligibility for Returns

Due to the personal nature of our products, we only accept returns under the following conditions:

• The product arrived damaged, defective, or incorrect.
• You notify us within 3 days of receiving your order.
• The item is unused, unopened, and in its original packaging.

🔁 What You Can Expect

• We offer either a full refund, replacement, or store credit, based on your preference.
• Once your return is approved, refunds are processed within 5–7 business days to your original payment method.

🚫 Non-Returnable Items

• Opened or used items
• Intimate products (edibles, oils, candles, etc.) due to hygiene and safety
• Items not reported within 3 days of delivery

📦 How to Initiate a Return

1. Email us at [support@indraya.in] with:
   1. Your order number
   2. Description/photo of the issue
2. Our team will respond within 24–48 hours to assist.
3. Approved returns must be shipped back within 7 days.

🙏 Note

We craft every Indraya product with care and uphold strict quality checks. Your feedback helps us improve and serve you better.