Cancellation policy

Purchase Options & Cancellation Policy

At Indraya, we offer a smooth and transparent shopping experience. Please read below for our policies on purchase options and cancellations:

🛍️ Purchase Options

We currently offer:

• One-time Purchases: Standard orders with no subscription or auto-renewal
• Prepaid & COD: Payment via UPI, credit/debit card, wallet, or cash-on-delivery (select pincodes)

❌ Order Cancellation

You may cancel your order before it is shipped, under the following terms:

🔁 Cancellation Window

• Orders can be cancelled within 2 hours of placing them or before dispatch confirmation, whichever is earlier.
• To cancel, email support@indraya.in or WhatsApp us with your Order ID.

🚫 Post-Dispatch Cancellation

• Once an order is shipped, it cannot be cancelled.
• Refusing delivery will be treated as a return-to-origin, and shipping charges may be deducted from the refund (if applicable).

💳 Refund Timeline

• For prepaid orders cancelled within the valid window, refunds will be processed to the original payment method within 5–7 business days.

🔒 Indraya’s Right to Cancel

We reserve the right to cancel orders due to:

• Stock unavailability
• Payment issues
• Delivery in non-serviceable locations
• Suspicious or high-risk transactions

If this happens, we will notify you and issue a full refund immediately.