Shipping policy
Shipping Policy
At Indraya, weโre committed to delivering your products discreetly, safely, and on time. Here's everything you need to know about our shipping process:
๐ย Shipping Partner
We use Shiprocket as our trusted logistics platform, connecting with leading courier partners like Delhivery, Bluedart, and DTDC to ensure fast and reliable delivery.
โณ Processing Time
- Orders are processed within 24โ48 business hours after confirmation.
- Orders placed on weekends or holidays are processed on the next working day.
๐ฆ Estimated Delivery Time
| Location | Delivery Time |
|---|
| Metro Cities | 2โ4 business days |
| Tier 2/3 Cities | 3โ6 business days |
| Remote Areas | 5โ8 business days |
๐งพ Tracking
- Once shipped, you will receive a tracking link via email/SMS from Shiprocket.
- You can also track your order at: track.shiprocket.in
๐ย Discreet Packaging
All orders are shipped in plain packaging with no branding or product details visible on the outside, ensuring complete privacy.
๐ธย Shipping Charges
- Free Shipping on all prepaid orders above โน999
- A flat fee of โน50 may apply to COD or low-value orders
โย Undeliverable Packages
If a package is returned due to incorrect address, multiple failed delivery attempts, or customer unavailability, we will contact you to arrange re-shipping (additional charges may apply).
๐ย Support
If your order hasnโt arrived within the expected timeframe, please email us at support@indraya.in with your Order ID.